Refund policy
1. Return Window & Eligibility
We have a 7-day return policy (or update as per your preference, e.g., 7 or 10 days, as 30 days can lead to high logistics costs in India), which means you have 7 days after receiving your item to request a return. (Note: You can change "7 days" to "10 days" or "30 days" based on what you prefer).
To be eligible for a return, your item must be in the exact same condition that you received it—unworn, unused, with tags intact, and in its original packaging. You will also need to provide the order ID, receipt, or proof of purchase.
2. How to Initiate a Return
To start a return, you can contact us at gmartenterprises4@gmail.com or via our customer support.
Please note that returns must be shipped to our designated return address:
[ Shop No.11, G-MART ENTERPRISE, Bairagarh Bhopal 462030, Contact-9993088387 ]
Items sent back to us without first formally requesting and getting approval for a return will not be accepted.
3. Damages, Defective, or Wrong Items
Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong item, you must contact us within 48 hours of delivery with unboxing video/photos proof so that we can evaluate the issue and make it right quickly.
4. Non-Returnable / Final Sale Items
Certain types of items cannot be returned under any circumstances:
Perishable goods (such as food, flowers, or plants), custom-made or personalized products.
Personal care goods, innerwear, cosmetics, or hygiene-sensitive products.
Hazardous materials, flammable liquids, or gases.
Sale items, clearance items, and gift cards are final sale and cannot be returned or exchanged.
5. Exchanges
If you need a different size or color, the fastest way to ensure you get what you want is to return the item you have. Once the return is approved and inspected, you can make a separate purchase for the new item on our store.
6. Refunds Process & Timelines
We will notify you via email once we have received and inspected your returned item, letting you know whether your refund has been approved or rejected.
If approved, you will be automatically refunded on your original payment method (or bank account for Cash on Delivery orders) within 7 to 10 business days.
Please note: It may take additional time for your respective bank, UPI app, or credit card company to officially process and reflect the refund in your account. If more than 15 business days have passed since our refund approval and you haven't received it, please contact us at gmartenterprises4@gmail.com
