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Terms of service

 

OVERVIEW

Welcome to G-MART! The terms "we", "us" and "our" refer to G-MART. G-MART operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). G-MART is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights, limitations of liability, and dispute resolution under the laws of India.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

  • Eligibility & Legal Capacity: By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in India) and competent to enter into a valid contract under the Indian Contract Act, 1872. If you are a minor, your use of the Services must be under the supervision of a parent or legal guardian.
  • Accuracy of Information: To use the Services, including browsing our online store or purchasing products, you may be required to provide accurate personal details, including your name, email address, billing address, shipping address, and phone number. You represent and warrant that all information provided is true, correct, and complete.
  • Account Security: You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You may not transfer, sell, or assign your account to any other person.

SECTION 2 - OUR PRODUCTS AND PRICING

  • Product Representation: We make every effort to display our products, colors, and images as accurately as possible. However, due to variations in display screens and monitor settings, we cannot guarantee that your device's display will accurately reflect the actual product color or appearance.
  • Pricing & Taxes: All prices listed on our store are in Indian Rupees (INR) unless stated otherwise. Prices are subject to change without prior notice. In accordance with Indian tax laws, applicable taxes (such as Goods and Services Tax - GST) will be levied on your purchases as per the current government rates.
  • Pricing Errors: Despite our best efforts, pricing or description errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel or refuse any orders placed for products listed at an incorrect price, even after order confirmation.

SECTION 3 - ORDERS, CANCELLATIONS, AND PAYMENTS

  • Order Acceptance: When you place an order, you make an offer to purchase. G-MART reserves the right to accept or decline your order for any reason, including product unavailability, inaccuracies in pricing, or suspected fraudulent activity.
  • Cash on Delivery (COD) & Pre-paid Orders: For COD orders, we reserve the right to verify your phone number or address before dispatch. Repeated refusal or unverified COD orders may lead to blacklisting or permanent account termination.
  • Cancellations by Customer: You may request an order cancellation before the product has been dispatched. Once an order is shipped or dispatched, it cannot be cancelled, and it will instead be subject to our Return and Refund Policy.
  • Commercial Resale Prohibition: Products purchased from G-MART are strictly for personal or household use and not for unauthorized commercial resale, bulk distribution, or export without prior written authorization from us.

SECTION 4 - SHIPPING, DELIVERY, AND RISK OF LOSS

  • Delivery Timelines: Delivery estimates provided on our website are approximate and depend on our third-party courier partners (such as Delhivery, etc.). G-MART is not liable for shipping delays caused by courier partners, natural calamities, regional lockdowns, strikes, or circumstances beyond our control.
  • Risk of Loss: Title and risk of loss for all items purchased pass to you upon successful delivery of the products to the shipping address provided by you at checkout.

SECTION 5 - INTELLECTUAL PROPERTY

All content included on this website—such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of G-MART or its content suppliers and is protected by Indian and international copyright and intellectual property laws.

You are granted a limited, non-exclusive, revocable license to access and make personal use of the Services. You must not reproduce, duplicate, copy, sell, or exploit any portion of the Services for commercial purposes without express written consent from G-MART.

SECTION 6 - THIRD-PARTY LINKS AND TOOLS

Our Services may contain links to third-party websites or tools that are not owned or controlled by G-MART. We assume no responsibility or liability for any third-party materials, websites, or services. Your use of any third-party tools or websites is entirely at your own risk.

SECTION 7 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. By using our Services, you consent to our collection, storage, and processing of your personal information in compliance with the Information Technology Act, 2000 and applicable data protection rules in India.

SECTION 8 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:

  • For any unlawful purpose or to violate any Indian central, state, or local laws and regulations.
  • To infringe upon our intellectual property rights or the intellectual property rights of others.
  • To submit false, misleading, or fraudulent information, including fake reviews or fraudulent payment details.
  • To upload or transmit computer viruses, malware, malicious code, or automated scraping/bot tools that disrupt the website's security or functionality.

SECTION 9 - LIMITATION OF LIABILITY (MERCHANT PROTECTION)

To the fullest extent permitted by applicable Indian law, G-MART, its directors, officers, employees, affiliates, agents, or partners shall not be liable for any indirect, incidental, punitive, special, or consequential damages—including loss of profits, data, revenue, or business opportunities—arising out of your use of the Services or any products purchased through G-MART, even if advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the actual amount paid by you to G-MART for the specific product or service giving rise to the claim.

SECTION 10 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless G-MART, its founders, directors, employees, and partners from any claim, demand, loss, liability, or legal expenses (including reasonable attorneys' fees) made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your violation of the rights of a third party.

SECTION 11 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to these Terms, including their formation or breach, shall be subject to the exclusive jurisdiction of the competent courts located in [ Shop No.11, G-MART ENTERPRISES, Bairagarh Bhopal 462030 ]

SECTION 12 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website periodically for changes.

SECTION 13 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at our official support email: [ gmartenterprises4@gmail.com ].

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