Shipping policy

1. Order Processing & Dispatch Time

All orders are processed and dispatched from our warehouse/fulfillment center within 1 to 3 business days (excluding Sundays and national holidays) after order confirmation.

For Cash on Delivery (COD) orders, we may contact you via phone or WhatsApp to verify the order details before dispatching the shipment. Unverified or unconfirmed orders may be subject to cancellation at our discretion.

2. Shipping Rates & Delivery Timelines

We partner with trusted third-party courier services (such as Delhivery, etc.) to deliver your orders safely across India.

Standard delivery typically takes 3 to 7 business days depending on the delivery location, pin code serviceability, and state regulations.

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your payment. From time to time, we may offer free shipping promotions on eligible orders.

3. Shipping Delays & Force Majeure

While we make every effort to ensure timely delivery, delivery dates are estimates only and are not guaranteed.

G-MART is not liable or responsible for shipping delays caused by third-party courier partners, transit issues, remote locations, adverse weather conditions, regional lockdowns, strikes, or any unforeseen circumstances beyond our control.

4. Tracking Your Order

Once your order is successfully dispatched, you will receive an automated notification via email and/or SMS containing your tracking number and a link to track the live status of your shipment with our courier partner.

5. Risk of Loss & Title

Once the ordered products are handed over to our designated shipping carrier, the risk of loss and title for such items passes directly to you upon successful delivery at the shipping address provided during checkout.

Please ensure that you provide the correct complete address along with a working phone number and PIN code to avoid delivery failures.

6. Undelivered or Returned Shipments

If a package is undelivered due to an incorrect/incomplete address provided by the customer, customer unavailability, or repeated refusal to accept the package, the shipment will be returned to our warehouse.

In such cases, re-shipping the order will require payment of additional shipping charges by the customer.

7. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping charges, feel free to reach out to us at:

Email: gmartenterprises4@gmail.com